Kg 10's Privacy Policy — Your Data Is Protected

Kg 10 (kg10.app) is a trusted online betting and gaming platform in Bangladesh. This Privacy Policy ("Policy") sets out in detail our commitments and practices regarding the collection, processing, storage, and protection of your personal information.

By registering or using kg 10's website or mobile app, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact the support team.

This Privacy Policy applies to all kg 10 services — including Sports Betting, Live Casino, Lottery, VIP Program, promotions, and any services delivered through digital channels.

Kg 10 may collect two types of information from you — what you provide directly, and data collected automatically.

Information You Provide Directly:

• Full Name & Date of Birth (for age verification)
• Email Address & Mobile Number
• Residential Address
• Identity Documents — National ID, Passport, or Driving Licence
• Payment details — mobile banking numbers (bKash, Nagad, Rocket), last 4 digits of card numbers
• Messages and conversation history from support interactions

Automatically Collected Information:

Kg 10 collects your information only for the specific purposes outlined below. We never use your data beyond these stated purposes:

• Account Management: Completing the registration process, verifying logins, and maintaining account security.
• KYC & Age Verification: Verifying that every member is at least 18 years of age and that their identity is legitimate.
• Payment Processing: Processing deposits, handling withdrawals, and maintaining transaction records.
• Customer Support: Providing prompt and effective resolution to your complaints, questions, and issues.
• Fraud Prevention: Detecting suspicious activity and ensuring the security of the platform.
• Legal Compliance: Meeting domestic and international legal obligations, particularly anti-money laundering regulations.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Promotional Communications: Notifying you — with your consent — about offers, bonuses, and new features (with the option to unsubscribe at any time).

Kg 10 follows the highest industry standards to keep your data secure. Our security framework is outlined below:

• SSL/TLS Encryption: 256-bit SSL encryption is active across all pages of the platform. You can verify this by looking for the padlock icon in your browser's address bar.
• Database Security: Sensitive data is stored using hashing and encryption. No member of staff can view your password directly.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account — enable OTP verification at login.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Access Control: Only authorised staff can access specific data for designated purposes.
• Backup & Recovery: Data is backed up on secure servers to ensure nothing is lost in the event of an unexpected incident.

How long we retain your data depends on its type and applicable legal requirements. Transaction records are generally kept for up to 5 years after account closure — as required by law.

Kg 10 never sells your personal data. However, specific information may be shared with specific parties in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions. Each of these providers has its own privacy policy.
• KYC Verification Services: Your documents may be shared with authorized verification bodies to confirm your identity.
• Legal Authorities: Information may be disclosed in response to a court order, government investigation, or other legal obligation.
• Technology Service Providers: Cloud service or analytics providers used to operate the platform may access limited, anonymised data only.

Kg 10 uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Used to maintain login sessions and ensure security. Disabling these may cause the platform to not function properly.
• Functional Cookies: To remember your preferences (such as language and theme). These are designed entirely for your convenience.
• Analytical Cookies: Anonymous data — such as how long pages are viewed and which features are used most — helps us improve our services.
• Marketing Cookies: To show you relevant offers based on your interests. These will not be active unless you have given your consent.

Most browsers offer built-in cookie control settings. Please note, however — disabling essential cookies will prevent you from logging into the platform.

As a kg 10 member, you have several important rights regarding your own data:

To exercise any of these rights support@kg10.app. We typically respond within 7 business days.

Kg 10 strictly does not accept registrations from anyone under the age of 18. We do not knowingly collect any information from minors.

If a parent or guardian believes their child under 18 has registered on kg 10, please notify us immediately. We will promptly close the account and delete all associated data.

Kg 10 may update this Privacy Policy from time to time. Changes may be prompted by legal requirements, the introduction of new services, or improvements to our operations.

In the event of significant changes, we will:

• We will send a notice to your registered email address.
• Display a notice on the platform.
• Update the "Last Updated" date at the top of this page.
• We will notify you at least 7 days before any changes take effect.

Continued use of the platform after any update will be considered acceptance of the revised policy. If you object to the new policy, you may request that your account be closed.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team directly:

• Email: support@kg10.app
• Support: Platform Live Chat — 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 hours

Your privacy matters deeply to us. Every complaint is taken seriously, and we are committed to resolving each one. kg 10 is always here to protect your information and support you.